Information For New Patients
Welcome to South Wilton Veterinary Group! Here you'll find everything you need to know for your pet's first appointment with our Fairfield County vets.
Your First Visit: What to Expect
During your first appointment, our team will gather a health history and important information about your pet, and welcome you both into the South Wilton Veterinary Group family!
Step 1: Get Settled
Please arrive about 10 minutes early for your first appointment to fill out a New Patient Form. If you'd like to save a bit of time, you can complete this form online.
Step 2: Get Started
After you and your pet have been introduced to your vet, we'll review your pet's medical history, ask questions about their daily life, and discuss goals for care. Feel free to ask any questions you may have!
Step 3: 'Nose to Tail' Exam
Your pet will have a 'nose to tail' exam including skin, eyes, ears, mouth, nose, joints, and abdomen, and will listen to your pet's heart and lungs.
- Should I call ahead to book an appointment?
Yes, if at all possible, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please call us as soon as you know about the change of plans so that we can offer the space in our schedule to other patients.
While we don't have a cancellation penalty, we ask that you do your best to respect the schedules of our veterinary team. Thanks!
- What types of payment options are available?
Payment will be due at the time of the appointment. Payment can be made by cash, debit card, or credit card.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I find pet care information from your practice?
We always provide the information you need to make an informed decision on the care of your pet and we have a variety of pet care handouts available in our practice and online.
- What payment methods are available?
We accept payment by debit card, credit card (VISA, MC, AMEX), and cash. All services require payment and unfortunately, we do not offer payment plans or delayed billing.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- How do I reorder food and prescriptions?
You can refill food or medication prescriptions through our online store, or by calling our office.
Food orders should include brand and bag size.
Medication refills should include the name, strength, and quantity of the medication. Your pet must be a current patient.
Pet Owner Resources
Here are some helpful links for your pet's health.